Last Updated: January 1, 2025
iNTERLX Solutions ("iNTERLX", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Identification Information: Name, email address, phone number, and postal address when you fill out a contact form, sign up for services, or apply for a position.
- Account Information: Username, password, and billing details when you create a customer account.
- Communications: Records of correspondence when you contact us via email, phone, or contact form.
- Technical Information: IP address, browser type, operating system, referral URLs, and pages visited — collected automatically when you access our website.
- Payment Information: Billing details processed through our secure payment gateway. We do not store full card details on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services and website
- To process your orders, payments, and service requests
- To respond to your inquiries, comments, and questions
- To send administrative information, such as service updates, security alerts, and support messages
- To send marketing and promotional communications (with your consent, which you may withdraw at any time)
- To analyze usage patterns and improve our website and services
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context:
- Contract Performance: Processing necessary to perform a contract with you (e.g., delivering hosting services).
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and network security.
- Consent: Where you have given us consent to process your data for a specific purpose.
- Legal Obligation: Processing necessary to comply with applicable laws and regulations.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, cloud providers, email services), under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
- Protection of Rights: To protect the rights, property, or safety of iNTERLX, our clients, or the public.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Client account data is retained for the duration of the service agreement plus 3 years. Contact form submissions are retained for 12 months. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Server-side encryption for stored sensitive data
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Firewall protection and DDoS mitigation
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies we use include:
- Essential Cookies: Required for the website to function properly. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences for a better experience.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restriction: Request that we restrict processing of your data in certain circumstances.
- Right to Data Portability: Request transfer of your data to another service provider.
- Right to Object: Object to processing of your data for direct marketing purposes.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Bangladesh, where data protection laws may differ. We ensure that such transfers comply with applicable laws and that your data remains protected by appropriate safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: